Emma Vaughan

Customer retention focus

“You just don’t have enough time in the day to do both”

“Two sides of the same coin in the UK healthcare system”

Full range of protection products now available

"Technology extends its influence beyond client-adviser interactions"

To assess the balance between cost and quality

First step in “enhanced” relationship

"Sharing a personal experience will allow you to sell protection in your own words"

For member firms

'If you are trying to market to a family person, that’s not me. You are not marketing to me'