customers

Policyholders see limited impact from Consumer Duty

Regulation

Policyholders see limited impact from Consumer Duty

Research indicates

clock 30 July 2024 • 1 min read
Customers unaffected by Consumer Duty

Regulation

Customers unaffected by Consumer Duty

41% not noticing change

clock 09 July 2024 • 1 min read
COVER Customer Care Awards 2024: In pictures

Insurer

COVER Customer Care Awards 2024: In pictures

Winners gallery

clock 28 June 2024 • 1 min read
The S Word

Adviser / Broking

The S Word

Are advisers salespeople?

clock 19 March 2024 • 5 min read
What innovations will drive protection value in 2024

Technology

What innovations will drive protection value in 2024

"Right customer, right journey"

clock 29 February 2024 • 3 min read
70% of consumers have seen no advertising for CIC

Critical Illness

70% of consumers have seen no advertising for CIC

Critical Thinking Report preview

clock 02 February 2024 • 1 min read
FOS expects 44,300 insurance complaints in 24/25

Regulation

FOS expects 44,300 insurance complaints in 24/25

Total of 181,300 complaints forecasted

clock 24 January 2024 • 2 min read

Regulation

FCA guidelines on premium holidays extended

Until end of October

clock 24 July 2020 • 1 min read

Adviser / Broking

WHAT, HOW, WHY? #2: What is the right advice?

Conscience over commission ALWAYS!

clock 03 July 2020 • 1 min read

Individual Protection

Andy Chapman: We must maintain an open dialogue

Rising to the challenge of COVID-19

clock 05 May 2020 • 4 min read
Most read
01

Advisers warn FCA of poor customer outcomes from market study 'rash decisions'

15 November 2024 • 6 min read
02

NHS waiting list records drop in September

15 November 2024 • 2 min read
03

Aviva expects moderation after 44% protection sales boom

14 November 2024 • 1 min read
04

Chancellor targets FOS modernisation and FCA consultation

15 November 2024 • 3 min read
05

Third of stressed Brits worried about personal finances

13 November 2024 • 2 min read