Consumer Duty

To build trust with clients

Product flexibility, accessibility and supporting advisers

Distribution, technology and underwriting

Provider service quality, claims timescales and Consumer Duty

"We still need to do more to reduce complexity in our industry"

"Protection advice more than ever has been budget driven"

"Despite my optimism, I am very mindful of the continuing challenges"

Big stories of the year

Consumer Duty implementation

Three proposals set as part of major review