complaints handling
Term Assurance
The FSA has proposed changes to its complaints handling procedure as it reveals pure protection grievances continued to grow in the first half of the year.
30 September 2010
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1 min read
Regulation
Customer service, we are constantly told, is a prime way to differentiate between insurance providers.
16 September 2010
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2 min read
Regulation
Adviser networks had half of the complaints against them referred to Financial Ombudsman Service (FOS) upheld in the first six months of the year.
15 September 2010
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2 min read
Regulation
The Financial Ombudsman Service (FOS) has revealed that consumers and businesses are digging their heels in over disputes forcing it to make a greater number of decisions.
31 August 2010
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1 min read
Individual Protection
Claims against life and pensions intermediaries fell by a quarter last year according to the Financial Services Compensation Scheme (FSCS).
22 July 2010
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1 min read
Individual Protection
The financial ombudsman (FOS) has hit back at criticism of its complaints statistics, saying the data was not designed for consumer use but to encourage firms to handle client grievances more efficiently.
01 March 2010
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2 min read
