complaints handling

Annual review published

The Financial Conduct Authority (FCA) has for the first time distinguished between advice and guidance in the way it records complaints, in new rules out today.

State-owned Lloyds Banking Group has been hit with a £117m fine by the Financial Conduct Authority (FCA), the "largest retail fine" it has ever issued.

The proportion of complaints against advisory groups found in favour of the consumer is significantly below the average for the sector, the Financial Ombudsman Service's (FOS's) latest data shows.

There is a wide variety in the ways complaints are being handled across the NHS, primary care and social care services in England, the Care Quality Commission (CQC) has found.

From April to November The Parliamentary and Health Service Ombudsman has upheld nearly double the number of complaints compared to the same period last year.

NHS hospitals are failing to listen to concerns raised by visitors, contractors and others, a Freedom of Information (FOI) request by Healthwatch England has found.

Poor communication has topped the complaints received by the Parliamentary And Health Service Ombudsman.

The Financial Conduct Authority (FCA) has made a number of recommendations changes to the ways firms handle consumer complaints, following a review of 15 financial firms.

The Legal Ombudsman will from January 2015 deal with complaints about claims management companies (CMCs).