Commitment to resolve 17% more cases
64% of all advice suitability complaints were upheld
Across transparency, trust, happiness and complaints categories
Changes designed to incentivise firms to settle proactively
“Authorised” scams increased to 9,370 complaints
Complaints about PMI are lower than average
Sesame most complained-about advice firm
The Financial Conduct Authority (FCA) has for the first time distinguished between advice and guidance in the way it records complaints, in new rules out today.