Business Quality Awards

Prioritising customer service, retraining advisers on protection products and engaging a younger demographic can help firms navigate a challenging climate with success

Customer retention focus

High quality customer service offers a chance to raise industry standards, especially in claims speed and communication.

Business Quality Awards

Real Life Advice share how they have developed a repeatable and scalable process without compromising on customer outcomes

Hundreds of clients are left with unclaimed insurance policies due to the absence of financial advice

Is integrating AI into financial advice as simple as loading ChatGPT?

Recognising outstanding intermediary performance