Employers believe greater transparency is required from private medical treatment providers - a view echoed by consumers.
Bupa Cash Plan customers will now be able to submit claims online, the insurer has revealed.
Bupa has made a number of changes to its health assessments to help employers tackle the leading causes of sickness absence.
Bupa's international private medical insurance (IPMI) business has been awarded CII-accredited status for its online broker training portal, the Bupa Academy.
Perhaps more often thought of as a protection provider, Exeter Family Friendly is a major player in the PMI market with serious growth plans. Paul Robertson discusses the changing market with Mike O'Brien.
A third of people (33%) claim that they have switched insurers over the past two years because of poor service; according to research.
Bupa UK has emphasised the importance of patient centred care and the need to develop services meeting the needs of older people.
Bupa is seeking at least a 15% reduction in major hospital group fees following the Competition and Market Authority's (CMA) final remedies on private healthcare.
Bupa is to hold an open day for IFAs and other health industry advisers at its Solihull clinic on 25 April.
Bupa has reported an 8% increase in revenues to £9.1bn; according to the health insurer's preliminary results for 2013.