The importance of financial advice and protection during the cost of living crisis

"It's not enough to just talk about communicating with customers"

clock • 4 min read

Mike Pritchard, commercial manager (Distribution, Quality, and Retention) at Legal & General, examines the factors that are critical in ensuring consumers receive the best possible support and cover during the cost of living crisis.

The cost of living crisis has shown the immense value of financial advice and how long-term protection can be an essential lifeline for families should the unthinkable happen. It is often impalpable expenses, things that can't be seen or touched - such as insurance policies - that are the first to be cut when people feel up against it financially. Intermediaries can play such a key role in supporting customers at their most critical and vulnerable times. They explain, educate, and remind customers why life insurance is important, why they have a policy and how it can positively impact th...

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