Setul Mehta: What is Amazon to the protection market?

The biggest threat or the best lesson?

clock • 4 min read

Setul Mehta, head of partnership services at The Openwork Partnership, reviews what the protection industry can learn from Amazon, particularly when it comes to improving processes with the customer in mind.

Jeff Bezos has come a long way since he started Amazon from his garage in the 1990s. What began as an idea - a common marketplace to bring retailers and consumers closer together - has become a global phenomenon. Whatever your view on the rights and wrongs of Amazon's dominance over the retail market and whether it is good or bad for competition, it's hard to argue with one thing: the process. Quite simply, Amazon has transformed the way that we research, buy and receive a huge amount of goods of all types, while the convenience and speed with which users can find almost anything is a...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Individual Protection

Two-thirds of parents worried about critical illness for children

Two-thirds of parents worried about critical illness for children

Findings from third LV= Reaching Resilience report

Jaskeet Briah
clock 13 February 2025 • 1 min read
NHS waiting list hits low in December

NHS waiting list hits low in December

7.48 million people awaiting treatment

Jaskeet Briah
clock 13 February 2025 • 1 min read
Third of Gen X suffer long-term health issues

Third of Gen X suffer long-term health issues

Reduced ability to conduct day-to-day activity

Jaskeet Briah
clock 12 February 2025 • 2 min read