Telesales and misuse of bought data is damaging life insurance within the eyes of consumers. The industry must act before the FCA steps in...
If an industry does not self-regulate out those within it that abuse consumers it must expect increased regulation. I fear that time might be approaching the protection market. Increasing numbers of customers complain of being harassed by protection tele-sellers using methods reminiscent of the PPI claims cold-calling storm. I think they work like this: consumers considering buying protection, whether off their own bat or because their adviser recommended them to, almost all type ‘life-insurance' or similar keywords into Google and have a look around the many sites on the resulting pa...
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