Legal & General pays out £921m in individual protection claims

“High levels of deliberate misrepresentation”

Jaskeet Briah
clock • 2 min read

Legal & General (L&G) paid out £921 million across individual protection claims in 2023, up nearly 11% from £883m the previous year.

A total of 18,696 claims were paid across L&G's protection product offering, an increase of 5% year-on-year, with the top reasons for claims remaining unchanged as cancer came out on top for life insurance, critical illness and terminal illness cover. Specifically, claims with a combined value of over £765,000 were paid to customers who had previously considered cancelling. For life insurance, a total of £519m was paid across 13,007 individual claims, with 97% of claims paid. The primary reasons for life insurance claims were cancer (33%), heart-related (22%) and neurological issue...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Individual Protection

The COVER Review: New partnerships, growth and industry movers

The COVER Review: New partnerships, growth and industry movers

Week commencing 27 January 2025

COVER
clock 31 January 2025 • 1 min read
Third of pensioners' income is used to pay off a mortgage

Third of pensioners' income is used to pay off a mortgage

14% of those still paying off their mortgages are retired

Jaskeet Briah
clock 31 January 2025 • 3 min read
Insurance United Against Dementia reaches £10m fundraising goal

Insurance United Against Dementia reaches £10m fundraising goal

More than 130 insurance organisations involved

Jaskeet Briah
clock 30 January 2025 • 2 min read