Public Accounts Committee warns on disability benefits overhaul

DWP must do more to engage with claimants

clock • 2 min read

MPs on the influential Public Accounts Committee (PAC) have raised concerns the government’s overhaul of disability benefits claims will fail to deliver improvements to claimants’ experience.

The Department for Work and Pensions established the Health Transformation Programme (HTP) in 2018 to digitise the disability claims process, enable online applications, improve case management, and triage claims.  But in a report out today (29 November), the PAC warns the "greatest risk" to this work is that the DWP "focuses exclusively" on the delivery of a new digitalised service, "without achieving the important transformational change for the experience of claimants". "There is a risk that government will deliver a new service for disability benefit claimants without the importan...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Regulation

FOS CEO Abby Thomas steps down

FOS CEO Abby Thomas steps down

James Dipple-Johnstone and Jenny Simmonds will cover

Isabel Baxter
clock 07 February 2025 • 1 min read
Regulator soft launches £2.5m scam checker tool to help protect consumers

Regulator soft launches £2.5m scam checker tool to help protect consumers

‘FCA Firm Checker’ is live for small number of users

Isabel Baxter
clock 05 February 2025 • 1 min read
CII adds two executive directors

CII adds two executive directors

Effective early March

Isabel Baxter
clock 04 February 2025 • 1 min read

Loading page