IPAW 2023: Adopting early intervention to help claimants

Garcia, who works with insurance providers to establish health and return to work outcomes for protection customers, explained that despite the use of early intervention still being a process that requires some ironing out to achieve best practise, using a "common sense approach" can help to implement intervention practises at an earlier point in the customer journey. "We tend to see similar trends occur in the non-insured population in terms of sickness absence, so most people fall out of work due to common health conditions," she told IPTF co-chair, Andrew Wibberley. "Those may be m...