MorganAsh has integrated benefits calculator, Inbest, into its MorganAsh Resilience System (MARS), for the fair treatment of vulnerable customers ahead of new Consumer Duty regulations in two months.
The calculator will allow member firms to check whether any benefits are available to consumers, MorganAsh detailed, while also allowing checks for social tariffs and local discretionary grant. The new feature follows research from Policy in Practice which found that households are missing £19 billion of unclaimed income-related benefits and social tariffs each year due to administrative complexity, a lack of awareness, stigma and increasing fragmentation of support. Andrew Gething, managing director of MorganAsh, commented: "Expecting advisers and agents to remember all ‘next steps',...
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