Holloway Friendly rolls out new online application

Changes follow feedback from advisers

Hemma Visavadia
clock • 2 min read

Mutual society Holloway Friendly has launched a new online application having received feedback from advisers to adapt its processes.

Holloway Friendly has replaced its in-house online application pathway and to utilise UnderwriteMe's underwriting engines, which aims to deliver decisions easily with more understandable questions, according to the income protection provider  Stuart Tragheim, chief executive, Holloway Friendly, remarked that the mutual has listened to advisers who "wanted us to prioritise change in our online application." Advisers found that the previous application took too long, included too much free text and wasn't smart enough, with "too many applications being referred to underwriters," Traghei...

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