Consumers want faster claims due to cost of living

The CII Public Trust Index, which gathers insight from consumers and SMEs, found that consumers also want to feel more in control during the claims process. The quarterly index detailed how faster claims processes ranked as the third-highest priority for consumers in July 2022, up from seventh-highest priority in July 2021. Meanwhile, consumers ranked control over the claims process as the sixth-highest priority over the same period. Matthew Connell, director of policy and public affairs for the Chartered Insurance Institute, commented: "The last time consumers felt this strongly w...