ProtectX5: Let clients take on the work they want

Speaking at Protection Review's ProtectX5 event today (9 September), Colley explained that with digital communications playing a bigger part of peoples' lives as a result of the pandemic, it made sense for insurers to work around this. Her comments came in light of new Zurich research which found that two thirds of respondents (65%) prefer to self-submit medical information online and in their own time, compared to just 17% who would choose to do so face-to-face or virtually (for 11%), via their adviser. However, Colley said there remains a mismatch between customer demand and insurer...