Shepherds Friendly joins PDG Claims Charter

Claims management best practices

clock • 1 min read

Mutual also signing up to Explaining Underwriting Decisions agreement.

Shepherds Friendly has become the latest mutual to sign up to Protection Distributors Group (PDG) Claims Charter, designed to set out standard best practices for claims management. The industry-wide initiative contains several pledges such as having a dedicated claims for telephone-based enquiries and having a committed and named point of contact throughout a claimant's journey. Shepherds Friendly already meets several of these pledges. "We are pleased to join the PDG and signing up to its Claims Charter reiterates our commitment to a robust and supportive claims process that has o...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Insurer

Iress adds Zurich to The Exchange platform

Iress adds Zurich to The Exchange platform

Adopts ex-smoker questions

Jaskeet Briah
clock 24 October 2024 • 1 min read
IFoA names new CEO

IFoA names new CEO

Paul Lewis to take position

Jaskeet Briah
clock 18 October 2024 • 1 min read
L&G updates leadership team

L&G updates leadership team

Laura Mason and Katie Worgan added

Cameron Roberts
clock 16 October 2024 • 2 min read