Holloway Friendly partners with HCB to speed up claims

Adam Saville
clock • 1 min read

Mutual now offering members a clinical review at the beginning of their claim journey

Partnering with HCB Group allows Holloway Friendly to offer a clinical review with a nurse, either by phone or video conference, so they can offer early support, recommend potential treatment and rehabilitation to its members.  Holloway Friendly said the addition of the new service means its claims specialists are not held up by delayed GP reports, or for members to see their doctor, before it makes a decision about a member's claim. The mutual said it believed that members should therefore receive their income protection benefit payment more promptly. The HCB clinical review, which l...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Income Protection

Working2Wellbeing joins IPTF

Working2Wellbeing joins IPTF

Eighth member for 2025

Cameron Roberts
clock 04 April 2025 • 1 min read
The return of redundancy cover and its importance

The return of redundancy cover and its importance

Demand looks set to remain high

Kesh Thukaram
clock 02 April 2025 • 3 min read
Interactive video: Addressing client income protection concerns

Interactive video: Addressing client income protection concerns

How do you engage with clients to help them understand the value of income protection?

Scottish Widows
clock 14 March 2025 • 1 min read