Advisers 'avoiding' Zurich due to long waits offline

Following ‘high volume of applications’

Adam Saville
clock • 1 min read

Mail and telephone delays where additional underwriting is required

Advisers using the Zurich platform have been encountering service delivery delays and telephone waiting queues, COVER can reveal. "Up to two weeks to assess post, 30-60 minute wait times on phone," said one prominent protection adviser. "We are avoiding using due to it. Would imagine others are too. I believe they are trying to improve situation though." According to Zurich, since launching its platform in the autumn it has had a "fantastic response". "So much so that the high volume of applications means some advisers are experiencing a delay where additional underwriting is requi...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Adviser / Broking

COVER Summit North 2025: In pictures

COVER Summit North 2025: In pictures

Event gallery

COVER
clock 28 March 2025 • 1 min read
Simplybiz names Tom Hegarty as CEO

Simplybiz names Tom Hegarty as CEO

Marks second stint at Fintel

Jenna Brown
clock 27 March 2025 • 1 min read
COVER Protection and Health Summit North 2025: Final call to register

COVER Protection and Health Summit North 2025: Final call to register

27 March 2025 – The Park Royal Hotel, Warrington

COVER
clock 18 March 2025 • 1 min read