Holloway Friendly pays 98% of income protection claims for 2018

Income protection specialist Holloway Friendly paid 98% of claims during 2018, a 2% increase on last year's figure. The mutual society paid 100% of claims in Q2 2018. "We always look for ways to pay claims and this is shown in our claims figures," said Suzy Esson, head of operations for Holloway Friendly. "Our claims team have outdone themselves and constantly review the way income protection claims are assessed to break down barriers of traditional claim assessment and enable decisions to be reached in just hours, instead of weeks. This means our members receive payments without hass...