VitalityLife rolls out nurse tele-claims service

VitalityLife has announced it is rolling out a "faster" tele-claims service for provides policyholders who need to claim under their serious illness or income protection policy, following a pilot during H2 of last year. The service, which is outsourced through claim specialist MorganAsh, removes the need for paperwork, replacing standard forms with qualified nurses that have claims management training. "We're very pleased to be able to roll this new service out to all claimant," Deepak Jobanputra, deputy CEO at VitalityLife. "Not only are we seeing claims being paid faster but the ser...