The Financial Ombudsman Service (FOS) will maintain its current funding model for the next financial year despite recognising it is unsustainable in its current form.
The organisation has published a consultation on its proposed plan and budget for 2018/19 which confirmed its levy and case fees will be frozen for the sixth consecutive year. The FOS charges £550 per case and 25 free cases a year. The body said it recognised this was "isn't sustainable indefinitely" but added the next financial year was not the right time to alter the funding model due to ongoing complexities such as payment protection insurance (PPI) and packaged bank accounts. The consultation also said any changes made to the funding model would need to be reviewed in the "not too...
To continue reading this article...
Join COVER for free
- Unlimited access to real-time news, key trend analysis and industry insights.
- Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
- Receive breaking news stories straight to your inbox in the daily newsletter.
- Members only access to monthly programme 'The COVER Review'
- Be the first to hear about our CPD accredited events and awards programmes.