Insurers hesitant to expand claims data publications

“A framework for a consistent approach for reporting would be needed”

John Brazier
clock • 4 min read

Protection insurance providers have mixed views on the value of detailing how long they take to turnaround claims within annual statistics reports, COVER finds.

In a recent feature, COVER spoke to a number of protection advisers who expressed concern that the claims process has failed to improve over recent years, resulting in poor levels of transparency, lengthy waiting times for decisions to be made and communicated, and convoluted systems. One of the issues specifically highlighted by those the publication spoke to was the role of claims statistics provided by insurers that only tell one side of the story, the positive side of consumer outcomes. Following publication of the article, COVER contacted all major protection insurance providers ...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Insurer

The COVER Review: Swiss Re Group Watch 2025, IPT and mental health

The COVER Review: Swiss Re Group Watch 2025, IPT and mental health

Week commencing 21 April 2025

COVER
clock 25 April 2025 • 1 min read
Bupa to open 70 UK mental health centres

Bupa to open 70 UK mental health centres

Face-to-face talking therapies

Jaskeet Briah
clock 24 April 2025 • 2 min read
Growth in group risk policies slows in 2024: Swiss Re

Growth in group risk policies slows in 2024: Swiss Re

Group Watch report

Jaskeet Briah
clock 23 April 2025 • 3 min read