In the first in a new series of articles for COVER, Square Health's Steve Casey, examines the role of the Care Quality Commission when it comes to the added services that are increasingly important within the protection and health insurance proposition.
It goes without saying that we have not seen years quite like we have in 2020 and 2021 before. Not only was the world rocked by the Covid-19 pandemic, but we saw a tremendous maelstrom of activity within financial services. In many instances providers stepped up to the plate by helping customers either mange their policies or adapt the application process to ensure that the policy went into force, thus protecting families when they needed it most. One consequence of the pandemic and the various lockdowns was that we saw unprecedented usage of support services that are now associated w...
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