Intermediary accidently re-dialled client and made inappropriate comments to colleagues about his medical history
The Financial Ombudsman Service (FOS) has ordered adviser firm LifeSearch to pay £2,000 compensation to a client who overheard an adviser and his colleagues mocking him and his medical history. According to FOS, ‘Mr O' had just finished a conversation regarding life insurance with the adviser, who then called him back by mistake. During the conversation, he heard the adviser swearing, making offensive comments and ‘joking' that he should commit suicide due to his medical situation. Mr O had called LifeSearch after being told that he was uninsurable by a life insurance provider. Dis...
To continue reading this article...
Join COVER for free
- Unlimited access to real-time news, key trend analysis and industry insights.
- Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
- Receive breaking news stories straight to your inbox in the daily newsletter.
- Members only access to monthly programme 'The COVER Review'
- Be the first to hear about our CPD accredited events and awards programmes.