Royal London introduces signature free consent form for claims

clock • 1 min read

Royal London has developed an electronic signature solution to speed up the payment of claims.

The process introduces an electronic Access to Medical Records Act (AMRA) declaration using DocuSign technology that can be completed by a claimant online removing the need for a traditional ‘wet' signature on a paper claim form. To enable a claims assessor to review a claim, medical evidence is often required from a claimant's GP or consultant.  A paper consent form is usually sent by post or secure mail to the claimant to allow the claims assessor to obtain medical evidence. The claimant would then sign and return the paper form or print the document from the email, then sign, sc...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Individual Protection

COVER Protection and Health Summit 2024: In pictures

COVER Protection and Health Summit 2024: In pictures

Event on 07 November

COVER
clock 13 November 2024 • 1 min read
Third of stressed Brits worried about personal finances

Third of stressed Brits worried about personal finances

Cigna Healthcare research

Jaskeet Briah
clock 13 November 2024 • 2 min read
Fifth of adults believe they do not need a will

Fifth of adults believe they do not need a will

Most respondents have no life cover

Jaskeet Briah
clock 11 November 2024 • 3 min read