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In September the Financial Ombudsman Service (FOS) published company specific complaints data for the first time while the ABI has published company aggregated data.

The ABI reviews the statement of best practice on critical illness every three years. Given the high frictional costs associated with the change that the customer ultimately pays for, is it still correct that we should follow this strict path?

Winter sports are growing in popularity and have diversified into different forms. Charlotte Bayley assesses the underwriting ramifications

The implementation of the RDR, in consultation until 30 October, will impact on protection, both through the providers and directly on IFAs. Stephen Gay, director of distribution development at Aviva Life, Robert Kerr, head of distribution development...

James, a building engineer, his wife and four-year-old daughter are to relocate to Dubai for six months followed by Hong Kong for six months. All are healthy. What approach should they take to health insurance? Would one PMI policy cover the year?

Sometimes a number of factors come together unexpectedly which provide an opportunity to re-think procedures that have been applied for a long period of time.

Following an extraordinarily busy year Aviva's David Barral in conversation with Paul Robertson indicates there will be no let up yet

LifeSearch has initiated a petition to start personal finance lessons in UK schools.

Aviva is revamping its critical illness (CI) proposition, increasing the sum assured by 400% and adding to the number of conditions covered as part of a raft of changes.

The Actuarial Profession has launched a code of conduct covering all its members.