Consumer Duty challenges facing the PMI sector

clock • 4 min read

Tim Hogg, director at Fairer Finance, identifies four challenges for insurers to ensure new PMI customers experience fair value.

Private medical insurance (PMI) is on the path to becoming normalised, rather than niche, among the wider population. The total number of people covered by PMI rose by 7% to 5.8 million in 2022*. I even know of GPs who are actively exploring whether they should get PMI, which would have been unthinkable just a few years ago. We see this greater demand playing out in what people search for online. For example, Google searches for ‘health insurance' spiked to their highest ever level in January, while searches for ‘Bupa' were over 30% higher in Sept-Nov 2023 than Sept-Nov 2019. More people...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on PMI

General and Medical Healthcare joins amii
PMI

General and Medical Healthcare joins amii

PMI provider

Jaskeet Briah
clock 04 November 2024 • 1 min read
Benenden Health names Tom Woolgrove as CEO
PMI

Benenden Health names Tom Woolgrove as CEO

Former CII president

Jaskeet Briah
clock 29 October 2024 • 1 min read
Societal ageing and climate change adding to healthcare challenges
PMI

Societal ageing and climate change adding to healthcare challenges

AXA research shows

Jaskeet Briah
clock 14 October 2024 • 2 min read