Friends Life

Friends Life has been in the news recently. First we have its initial refusal, since reversed, to produce stats on IP claims. Then we have the case of Nic Hughes who was declined a claim on a life/CI policy for £100k because of non-disclosure. What's...

Friends Life increased critical illness payouts by £33million in 2012, paying nearly 90% of claims

Friends Life has announced its income protection (IP) claims statistics for the first time.

The family of a man who died of cancer but whose life insurance payout was refused on the grounds that he failed to disclose pins and needles have won their fight against Friends Life, after the Financial Ombudsman Service (FOS) ruled that the insurer...

Exeter Family Friendly has published statistics for income protection claims in 2012.

Friends Life has no current plans to publish income protection claims statistics, citing concerns about inconsistent and differing criteria.

Friends Life is forecasting a total cost of £280m for its business restructure and outsourcing programme after acquiring the Axa UK Life book, latest results show.

Beagle Street's critical illness plan offers 23 conditions including children's cover up to £25,000. The definitions abide strictly by the ABI model wordings and aims to be a low-cost simple, direct to consumer plan.

As Ageas comes of age, new broom Steve Casey reveals to Paul Robertson his hopes for providers' future.

COVER reported recently that an insurer system glitch caused the wrong policy documents to be sent to an adviser. Insurer system and computer errors are nothing new, but is it a problem that needs more attention?